Zaika Restaurant
Privacy Policy
Last updated: 10 November 2026
Zaika Restaurant is operated by BE Food Lab Company Ltd, Mauritius ("Zaika", "we", "us"). This policy explains what personal data we collect when you book a table, order take away or delivery, or message us on WhatsApp, how we use it and what your rights are. It follows the Data Protection Act 2017 of Mauritius.
Who is responsible for your data
BE Food Lab Company Ltd, trading as Zaika Restaurant, 1st Floor, Victoria Urban Terminal, Port Louis, Mauritius. Telephone +230 5256 8484. Email faizal@bahemia.com.
What we collect
- Booking and order details: your name, mobile number, email address if you give one, the date, time and number of guests, the items you order, the delivery address for delivery orders, and any note you add.
- Messages: when you write to our WhatsApp number or use our ordering page, we keep the messages and the status of your request (received, accepted, declined, ready, on the way).
- Login codes: if you sign in on our ordering page with your mobile number, we send a one-time code and keep a record that it was used.
- Technical data: basic information such as your browser and language, and the cookies needed to run the ordering page (see Cookies).
- Payments: we do not store card numbers. Online payments, if offered, are handled by the payment provider you choose.
Why we use it
We use your data only to take and serve your booking or order, to contact you about it (confirmation, change of time, refusal, ready for collection, delivery on the way), to keep our accounts as the law requires, and to answer your questions. If you agree, we may also send you our Sunday buffet and special offers. You can stop these at any time by replying STOP.
We use WhatsApp Business to talk to you. Messages travel through WhatsApp, which is provided by Meta Platforms. Meta processes the messages under its own terms and privacy policy. We only message you about your own request, or about offers if you have agreed. Our staff may reply from the WhatsApp Business app on the restaurant phone.
Who we share it with
Our staff who need it to serve you; our software providers who host our ordering and accounting systems (Odoo and our hosting provider); Meta (WhatsApp) for messaging; our delivery driver for the address and phone number of a delivery order; and authorities where the law requires it. We do not sell your data.
How long we keep it
Booking and order records are kept for 7 years, to match accounting rules. Messages and login-code records are kept for 12 months. Marketing contact details are kept until you ask us to stop.
Your rights
You may ask us to show you your data, correct it, delete it, or stop using it for offers. You may withdraw consent at any time. To do this, write to faizal@bahemia.com or call +230 5256 8484. You also have the right to complain to the Data Protection Office of Mauritius (dataprotection.govmu.org).
Deleting your data
To have your data deleted, send a message to our WhatsApp number +230 5256 8484 or an email to faizal@bahemia.com with the words "delete my data" and the mobile number you used. We will delete it within 30 days, except what the law makes us keep.
Cookies
Our website uses cookies that are needed for the ordering page to work (for example, to remember your language and your order). We do not use analytics or advertising cookies.
Children
Our ordering and messaging services are for adults. We do not knowingly collect data from children.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
BE Food Lab Company Ltd, trading as Zaika Restaurant, 1st Floor, Victoria Urban Terminal, Port Louis, Mauritius. +230 5256 8484. faizal@bahemia.com.